Common Questions

Where are you located and how do I get there?
We are located on Soquel Avenue which is the frontage road alongside of Southbound Hwy 1(Note Soquel Avenue often gets confused with Soquel Drive). We are located between Soquel Avenue exit and 41st Avenue next to the freeway.
What are your business hours?
We are OPEN Monday - Friday 8:00am to 5:00pm. Please call or come by to schedule an appointment if you are needing an estimate on your vehicle.
What insurance companies do you work with?
We work with all insurance companies - including yours. If you need any assistance with making a claim, Kraft's Body Shop is here to help.
How long will my repairs take?
We use a formula to determine a projected completion day. If you take the total estimate hours and divide it by 3 this will give the approximate numbers of days the repairs will take. Additional damage may be exposed after disassembly. This may require additional parts to be ordered which may take one to three more days) Once your cars repairs are started, we will be able to determine the extent of the damage, notify insurance, check parts availability, we will then be able to give you a more accurate target date.
What is your Warranty?
Kraft's Body Shop is proud to offer a LIFETIME WARRANTY on repairs. This covers all workmanship and Paint related repairs. We stand behind our work for as long as you own your vehicle. We use PPG's Envirobase Paint with a High Solid Clear to protect body repairs from the suns rays and natural environment (exceptions may be listed in estimate. ie... rust-repairs)
My insurance company is telling me to go to another shop. Where should I go?
This is called steering. Insurance companies direct work to contracted shops that they have negotiated agreements with. Kraft's Body Shop works with all insurance companies including yours. Legally speaking, You have the choice to select the shop you want to repair YOUR vehicle. It is important that you trust the repair facility where YOUR car is getting repaired and warranted. Come by and see Kraft's Body Shop. Talk to our staff, take a tour, ask questions. You need to feel good about where YOUR car is getting repaired before you decide who is doing the work. Even if you change insurance companies, Kraft's Body Shop still GUARANTEES your repairs with a LIFETIME WARRANTY.
Do you give free estimates?
We can give you a free initial estimate for a curb written estimate. This estimate however may likely change once your damaged vehicle is disassembled as other damages may be discovered. Please call or come by to make an appointment for your estimate. Estimate appointments are made daily between 8:00am to 4:30pm based on availability.
Do I need to get three estimates?
You only need to choose the shop where YOUR car is going to get repaired and tell the insurance company where YOU want it fixed. You do not need multiple estimates. You legally have the choice where YOU want YOUR CAR repaired. Kraft's Body Shop can assist you with this if you are being told otherwise.
Will my car ever be the same?
We take pride in repairing your vehicle to factory specs so that it is safe and as close to the pre-accident condition as possible. We stand behind our repairs with a lifetime Warranty for as long as you own your vehicle. If you have a specific concern, ask a Kraft's Body Shop staff member about it. We are Collision Repair Experts and willing to explain what is involved. It is good to be an informed customer.

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